1. How do I get started?

First, fill out our inquiry form and a senior care consultant will reach out to you.  Once the senior care consultant gets your information, your information is given to our Aging Care Advisor to schedule a care plan consultation with you.

​

2.  What is a Aging Care advisor?

A senior care advisor acts as a guide and advocate for families who are caring for older relatives or disabled adults. The Aging Care Advisor is educated and experienced in several fields related to care management, including, but not limited to nursing, gerontology, social work, or psychology, with a specialized focus on issues related to aging and elder care.

The Aging Care Advisor assists elder clients in attaining their maximum quality of life. The individual’s independence is encouraged, while safety and security concerns are also addressed. Aging Care Advisors are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality, and availability of resources in their communities.

​

3.  What does a Aging Care advisor do?

• Review the clients medical, psycho, social, and living condition to identify care and safety needs.

• Create a senior care plan designed to improve the client’s overall physical, mental and emotional health.

• Monitor & Implement the care plan by arranging home health, physicians, and senior care agencies.

​

4.  How do I know if GenGap is what I need for me or my loved one?

• Are you stumped on where to start for care?

• Do you need assistance navigating the system?

• Would you like a visionary professional to help navigate that conversation with family members?

• Do you need guidance on care while  navigating through the senior care system?

• Do you have concerns about an aging family member?

• Do you need help caring for an aging family member?

​

5.  Where do you serve? 

We are based in Austin, Texas.  We serve Hays, Travis and Williamson counties currently.

​

6. Are you a home health agency?

We are not a home health agency. We provide non-medical senior services.  We network with agencies to provide these services for you.

​

7. What services do you offer?

We provide an array of services that are listed on our "Our services" page. However, we pride ourselves in providing flexibility to our clients. Our personalized services are all based on each clients specific needs. 

​

8. How do you work with family member of clients?

Our number one goal is establishing a solid relationship with our client’s family members from the start. GenGap provides detailed reports of every visit with the client’s family members. We share the “glows” as well as the “grows” with the family members.  Our goal is to be the primary liaison for our clients. We understand that sometimes, family members can’t be there. GenGap takes care of these things so family members can enjoy their time with their families and parents.

​

9. How do you charge for services?

Most of our services are charged on a Tiered system of care. Pricing will vary client to client based on their services.  Your Aging Care advisor will analyze your care plan and create a Tiered system of care that allows you to have more than one option of payment.  We have three payment options for our clients to help them choose the best plan for them.  Most of GenGap's services are not covered by insurance, but there are a few that are covered by insurance.